Now more than ever, the health and safety of our guests and staff alike remains our uttermost priority with precautionary measures in place to ensure a safe and opulent visit at Palazzo Versace Gold Coast.

Please allow us to introduce to you some of the measures we have implemented and what you can expect upon arrival to Palazzo Versace regarding changes to amenities, services and facilities. 

Stay Home If Unwell

If you are experiencing any cold or flu-like symptoms prior to your stay, we ask that you please contact us to reschedule your stay. 

If you experience any cold or flu-like symptoms whilst staying at Palazzo Versace Gold Coast, we ask that you notify our Guest Services Team immediately so we may assist you in seeking medical attention and containing the potential spread.

Palazzo Versace Gold Coast has the right to refuse entry if you are showing symptoms of COVID-19 upon arrival.

Health & Safety

Palazzo Versace Gold Coast takes the health and safety of our guests and staff alike very seriously. Please continue to maintain safe hygiene practices and social distancing as per government guidelines. Department-specific COVID-19 protocols and safety plans are in effect to ensure the health and safety of both guests and staff alike. This includes sanitising protocols, social distancing limits and subsequent modifications to our operations. Some of these modifications may impact your experience whilst at Palazzo Versace Gold Coast and appreciate your understanding during this time. 

Travel Flexibility

We remain committed to offering you flexible booking options with a free cancellation option across all rooms types up to 48-hours prior to check-in. Should you need to cancel or reschedule your booking, please contact our Reservations Team on +61 7 5509 8000 or email reservations@palazzoversace.com.au

This applies to hotel direct bookings only. If you made a reservation through a travel agency or third party, please contact them directly to reschedule or cancel your reservation. 

Social Distancing

Palazzo Versace Gold Coast is committed to safeguarding your health and wellbeing throughout your stay to ensure all guests are able to enjoy the services and facilities while maintaining good social distancing. 

Please keep your distance from others that are not travelling with you and refrain from grouping together at any time during your visit. 

Signage at the entrance to each outlet will indicate maximum capacities permitted by law. We will enforce these capacities as penalties apply to both the guest and hotel for non-compliance.

Travel Restrictions & Advice

Please note that travel restrictions vary by state. Please refer to the Australian Government Department of Health Coronavirus (COVID-19) Advice for Travellers website for the latest advice.

Together we can help stop the spread and stay healthy. Palazzo Versace Gold Coast recommends all our guests download the COVIDSAFE and Check In QLD app prior to their visit.