SPA ETIQUETTE

What do you offer at your Spa?
As a guest of Aurora Spa Retreat™, you will have complimentary use of our relaxation lounge, change rooms filled with the use of complimentary Aurora Spa Rituals™ products, showers, lockers, towels, filtered water and herbal tea. For all treatments, you’ll also have complimentary use of a robe and slippers. Underwear is required for all treatments, and swimwear is required for body wraps and water therapies. Light snacks, lunch and juices are available.

How do I make a treatment booking?
The treatment you select is reserved especially for you. To secure your booking a valid credit card or an Aurora Spa Retreat™ gift voucher is required and a 50% deposit will be taken at the time of booking.

Do you have a treatment cancellation policy?
The treatments you select are reserved especially for you. Please note we require 24 hours notice to change, reschedule or cancel all appointments. Where treatments are changed, rescheduled or cancelled with less than 24 hours notice, 50% of the treatment cost will be charged to the gift voucher or credit card used to secure the booking. Treatments that are changed, rescheduled or cancelled within 3 hours of your scheduled treatment time; or if you do not attend your booked treatment time will be charged at 100% of the treatment price.

What time should I arrive for my treatment?
Please arrive 15 minutes prior to your treatment. As a courtesy to all our guests, a prompt appointment schedule is adhered to. Treatments that begin late will still finish at the appointed time, so as not to inconvenience other guests.

Where can I park?
The Spa is located on the lower level. You can enter through the hotel reception, or for car parking enter via the undercover car park. Car parking is complimentary for self parking but subject to availability on Friday to Sunday. Valet parking is available for $30.

I have prior medical conditions and concerns. Can I still have any of your treatments?
Each treatment on our menu has a list of contra indications of when it is advisable not to undertake that treatment. Please check the contra indications for your planned treatment by visiting the Aurora Spa website www.aurorasparetreat.com.au or by calling our Client Services team on 07 5532 6464.

Can I have treatments when I am pregnant?
Please see the contra indications listed on the Aurora Spa website www.aurorasparetreat.com.au to determine whether or not the treatment is suitable for pregnancy and your stage of pregnancy.

I have allergies to some products. Are all your products and treatments safe?
A full ingredient listing of each product is available on the individual product page on the Aurora Spa website www.aurorasparetreat.com.au.. Similarly, a full list of contra indications is available listed under every treatment on the website. Please contact our Client Services team on 07 5532 6464 if you would like more information.

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